Digital Ticketing: How Does It Make Our Lives Easier
Introduction
In today’s world, technological innovations have digitized various aspects of life that, two decades ago, were manualWhereas paper-based tickets are still widely used throughout the world, the system of digital ticketing is making its way as a convenient alternative.
By definition, digital tickets are the online equivalent of paper ticketsInstead of carrying tickets with them during their commute, passengers can now receive a digital fare ticket in the form of e.ga QR code that they can scanreceive their tickets. Digital ticketing provides a number of benefits to the passengers as well as transport operators.
Time Efficiency
Perhaps the most significant benefit of a digital ticketing system is its time-efficient natureInstead of standing in long, never-ending queues, passengers can receive digital tickets for their mode of transportget on with their journeyThe whole process is swifteasy.
Security
Usually, passengers carry a lot of things with them when they are commuting- bags, mobile phones, water bottles, etcIt is easy to lose paper-ticketsTo avoid this hassle, switching to digital ticketing is a far safer optionThere is no risk of losing them as they will stay on your mobile phonesApart from that, it is easier for transport operators to keep track of all fares passengers have paid in a day as the ticketing system is digitalized.
Cost-Effectiveness
Other than being convenienta safer option, digital tickets are also cost-effective in natureThere are various operational costs associated with paper-based ticketing; for example the maintenance costs of machines that run the risk of malfunctioning as well as the labor costs that come with hiring employees to man ticket boothsDigital tickets are relatively cheaper as they do not require maintenance or personnelThe cost saved could be invested in something more productive such as increasing customer satisfaction.
In Context of the Covid-19 Pandemic
The reluctance to stand in long queues in close proximity with other people during an on-going Covid-19 pandemic has increased the need for contactless systemsthat includes transport ticketsDigital ticketing is quite convenient at this time as it does not require queuing up or coming in contact with a machine- most of the time, all that passengers have to do is scan a QR codethey will have their digital tickets on their mobile phones.
Conclusion
Even though paper tickets are still prevalent, digital ticketing is increasingly being recognized as being more than an alternativeThe ample benefits it provides are considerable for both the passengers as well as the public transport operatorsIt is a convenientswift process of obtaining tickets.
